01 How quickly do you typically reply to a new enquiry?
02 What happens to enquiries that arrive outside your opening hours?
03 Roughly what share of enquiries go unanswered or get a very late reply?
04 How many enquiries does your team handle in a typical week, across all channels?
05 Are your policies and common answers written down where your team can reuse them?
06 Which best describes your booking, CRM or practice-management set-up?
07 Is your pricing and availability information accurate wherever a customer might look?
08 Who reviews anything sensitive — refunds, complaints, special requests — before it reaches a customer?
09 How does your team feel about AI handling first replies, with a person approving anything sensitive?
10 Do you have budget set aside, even roughly, for reducing manual enquiry handling?