AI policy
How we use AI — and how we disclose it.
Our commitments
- Every bot identifies itself as AI.
- A human approves anything sensitive before it is sent.
- We keep an audit trail of what was generated, approved and sent.
- Data retention follows our security policy.
- Anyone can ask to escalate to a person at any point.
Built to the EU AI Act
EU AI Act Article 50 transparency obligations apply from 2 August 2026 and reach any system whose output is used in the EU — including a US hotel's chatbot serving EU guests. We build to it.
Adopt it yourself
Most small firms have no AI policy. You're welcome to adopt ours as a starting point.