AI policy
How we use AI — and how we disclose it.
Our commitments
- Every bot identifies itself as AI.
- A human approves anything sensitive before it is sent.
- We keep an audit trail of what was generated, approved and sent.
- Data retention follows our security policy.
- Anyone can ask to escalate to a person at any point.
Our website assistant: what happens to your data
- What it is. An AI assistant (voice or text) on this site, run on ElevenLabs. It tells you it is an AI.
- Emailing you a summary. It can email you a short bullet summary of the conversation only if you ask. A copy always goes to our team at info@fais.world so a person can follow up. It never emails you otherwise.
- Filling the contact form. It can fill the form on your screen. It cannot send it: you review and press Send.
- Lawful basis (UK GDPR). Consent: you choose to talk to it, to give it your details and to ask for a summary. You can stop at any time.
- What is stored, and for how long. The conversation (transcript and, for voice, audio) is held by ElevenLabs and automatically deleted after 30 days. In our own records we keep only the contact details and notes you chose to send us (the summary email or the contact form), for as long as we are in touch with you about your enquiry.
- Deletion and your rights. Email info@fais.world to see, correct or delete what we hold. You can also complain to the Information Commissioner's Office (ico.org.uk).
Built to the EU AI Act
EU AI Act Article 50 transparency obligations apply from 2 August 2026 and reach any system whose output is used in the EU — including a US hotel's chatbot serving EU guests. We build to it.
Adopt it yourself
Most small firms have no AI policy. You're welcome to adopt ours as a starting point.